Shipping policy

Shipping Policy

Welcome to Caped! We’re thrilled to have you as a customer and are committed to ensuring your orders arrive safely and on time. Please review our shipping policy for details on how we deliver our products to you.

1. Shipping Locations

At this time, we only ship within the United States, including all 50 states. We do not currently offer international shipping but are working on expanding our reach in the future—stay tuned!

2. Shipping Carriers

All orders are shipped via United States Postal Service (USPS). We’ve chosen USPS for its reliability and efficiency in delivering your orders.

3. Processing Times

  • Order Preparation: Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
  • Custom Items: If you’ve purchased a custom or personalized product, processing may take an additional 2-5 business days.
  • You’ll receive an email confirmation once your order has been shipped.

4. Shipping Options and Costs

We currently offer the following shipping options:

  • Standard Shipping (3-7 Business Days)
  • Expedited Shipping (2-3 Business Days)

Note: Shipping times are estimates provided by USPS and may vary due to weather, holidays, or other circumstances beyond our control.

5. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your order’s journey on the USPS website.

6. Returns and Shipping Issues

  • Damaged or Lost Items: If your order arrives damaged or does not arrive at all, please contact us at contact@capedbrand.com within 7 days of the expected delivery date.
  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item. Visit our Refund Policy for more details.

7. Additional Notes

  • PO Boxes and APO/FPO Addresses: Yes, we ship to PO Boxes and APO/FPO addresses via USPS.
  • Delays: While we strive to deliver your order on time, unforeseen delays with USPS or peak holiday seasons may occur. We appreciate your patience.

8. Contact Us

If you have any questions or concerns about your order, don’t hesitate to reach out:

  • Email: contact@capedbrand.com

Thank you for choosing Caped. We look forward to providing you with an amazing shopping experience!